Blog Archive

Category

Recent Articles

When will I get my refund?
If you want refund in your bank account it will take 7-10 working days and if you want store credits, it will be initiated in 24- 48 hours.
     
      
How do I return or replace a product?
             
Just contact us and place a request for return or replacement and we will take care of the rest. You can return a product to the vendors of www.booksonlineindia.com if:
Is there any item not eligible for return/replacement?
  • Within 4 days of receipt of your order return or replacement request is initiated
  • Faulty/defective product
  • Physically damaged product
  • The product is different from description on the website
  • Size/Fit issue, in case of uniform or uniform accessories

We’ll arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners.  


How do I cancel my order?
You can cancel your order any time before the shipping of your product. Just contact us for support. We will cancel it and initiate your refund. However, certain vendors might have different cancellation policies, which must be referred to. Products which were pre-ordered / sold as combos/sets, are not eligible for cancellation.

Is there any item not eligible for return/replacement?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
  • Items that have been worn/washed/soiled
  • Products which were sold as combos/sets, are not eligible for return/replacement.


What do I do if product received is different from the description on www.booksonlineindia.com?

If you receive a product that is different from the description on www.booksonlineindia.com, we request you to report your concern through our Contact Us form or call us within 4 days of receipt of your order. You will then be requested to share images of the product. Once approved, we'll arrange reverse pickup for the product within 4 working days of receipt of your complaint.